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Leeds Older People’s Forum, on behalf of the Forum Central Partnership, has launched the Enhance Programme in partnership with Leeds Community Healthcare Trust.
About this project
Enhance supports safe and sustainable discharge from hospital and Neighbourhood Teams into a secure home environment. The programme links third sector organisations with Neighbourhood Teams and other agencies to avoid delayed discharges and readmissions for individuals, and to enhance capacity throughout the system.
How to refer to Enhance
- Click here to use the Enhance postcode finder and map to find the right third sector delivery partner to refer to for each Neighbourhood Team.
- Start with a phone call to the named contact
- Complete and send a referral form, by secure email. If you have not been able to speak with the named contact, they will get back to you.
Enhance delivery partners
Each of the Enhance third sector delivery partners supports individuals referred to them, in the following ways.
Person-centred support, including:
- Home visits
- Opportunities for social connection
- Support in managing health (such as setting up repeat prescriptions, dosette boxes, key safes)
Information and advice, including:
- Safety of home environment, including a ‘safe and well’ referral to te fire service and a welfare benefits check
- Prompts to exercise
- Support for self-management
- Provision of regular contact/check-in for up to three months
- Support access to health appointments
- Ensure access to food
Partnership work, including:
- Joint and ‘double-up’ visits when needed
- Regular communication and appropriate information sharing
- Agency advocacy, liaison and referrals
- Sharing good practice to contributing to the test and learn ethos
- Peer learning events facilitated by LOPF
Enhance posters
Download an Enhance poster for each of these areas:
North Leeds
South Leeds
West Leeds
City-wide
Please click here to use the Enhance postcode finder and map to find the right third sector delivery partner to refer to for each Neighbourhood Team.
North Leeds
Action for Gipton Elderly
Neighbourhood Teams covered:
Chapeltown, Seacroft
(specifically Gipton, Harehills)
Contact:
Karen Woloszczak
age.gipton@talktalk.net
0113 240 9784
Age UK Leeds
Neighbourhood Team covered:
Wetherby
Contact:
Heather Renwick / Natalie Ormond
Enhance@ageukleeds.org.uk
0113 389 3006
0113 3893 006
Burmantofts Senior Action
Neighbourhood Team covered:
Chapeltown
(specifically Burmantofts)
Contact:
Emma Upright
Info@bsaleeds.org.uk
0113 248 9191
Cross Gates & District Good Neighbours’ Scheme
Neighbourhood Team covered:
Seacroft
Contact:
Marion Darlow
admin@crossgatesgns.org.uk
0113 260 6565
Feel Good Factor
Neighbourhood Team covered:
Chapeltown
Contact:
Bev Lock
beverley@fgfleeds.org
0113 350 4200
Leeds Irish Health & Homes
Neighbourhood Team covered:
Chapeltown, Meanwood
Contact:
Sarah McBride
info@lihh.org
0113 262 5614
Read Leeds Irish Health and Homes leaflet about their Enhance project.
MAECare (Moor Allerton Elderly Care)
Neighbourhood Team covered:
Meanwood
Contact:
Shabana Akhtar
info@maecare.org.uk
0113 266 0371
Seacroft Friends and Neighbours
Neighbourhood Team covered:
Seacroft
Contact:
Carol Lockwood
Info.seacroftfriends@gmail.com
0113 232 3662
Care & Repair Leeds
Covers all Neighbourhood Teams.
Anyone referred to a delivery partner will also then be referred to Care & Repair, for a full home safety check, if appropriate.
Contact:
Lee Stansfield
lee.stansfield@care-repair-Leeds.org.uk
07365 828 050
South Leeds
Health for All
Neighbourhood Team covered:
Beeston, Middleton, Morley
Contact:
Balwinder Kaur
Enhance@healthforall.org
0759 0182 627 / 0113 2717231
NET Garforth (Neighbourhood Elders Team)
Neighbourhood Team covered:
Kippax
Contact:
Monica Walker
info@netgarforth.org
0113 287 4784
Care & Repair Leeds
Covers all Neighbourhood Teams.
Anyone referred to a delivery partner will also then be referred to Care & Repair, for a full home safety check, if appropriate.
Contact:
Lee Stansfield
lee.stansfield@care-repair-Leeds.org.uk
07365 828 050
West Leeds
Age UK Leeds
Neighbourhood Teams covered:
Holt Park, Woodsley, Yeadon
Contact:
Samantha Latham
Enhance@ageukleeds.org.uk
0113 389 3000
Armley Helping Hands
Neighbourhood Team covered:
Armley, Pudsey
Contact:
Mick Howard
Michael.Howard@armleyhelpinghands.org
0113 279 9292
OPAL (Older People’s Action in the Locality)
Neighbourhood Team covered:
Holt Park
(specifically LS16 6XX, LS16 7XX, LS16 8XX and LS16 9XX)
Contact:
Hattie Easton
Hattie@opal-project.org.uk
0113 261 9103
Care & Repair Leeds
Care & Repair Leeds
Covers all Neighbourhood Teams.
Anyone referred to a delivery partner will also then be referred to Care & Repair, for a full home safety check, if appropriate.
Contact:
Lee Stansfield
lee.stansfield@care-repair-Leeds.org.uk
07365 828 050
Please click here to use the Enhance postcode finder and map to find the right third sector delivery partner to refer to for each Neighbourhood Team.
Learning from year 2 of Enhance
In November 2023 we commissioned three videos focusing on staff and participants’ experience of Enhance, and held a conference – ‘people ● prevention ● partnership: Sharing learning from year 2 of the Enhance programme’.
Watch the videos and read the conference outcomes:
Enhance: Impact on people (YouTube, 4:22)
Enhance: Impact on Leeds Community Healthcare Trust (YouTube, 4:32)
Enhance: Power of partnership (YouTube, 4:24)
people ● prevention ● partnership: Summary of Enhance conference outcomes
Enhance peer learning
We organise regular peer learning sessions, to help share information and good practice between our 3rd sector delivery partners, and between delivery partners and Leeds Community Healthcare.
Please get in touch with suggestions for topics that you would find helpful.
We also write a briefing from each session to ensure the learning is shared further. See our collection of learning briefings below.
Enhance stories
Peter’s and Sandra’s stories
Peter and Sandra (each aged 62) talk about how life has got better through contact with the Enhance project at Health for All.
Peter and Sandra (each aged 62) talk about how life has got better through contact with the Enhance project at Health for All.
Dave’s story
Dave (aged 76) talks about how important the Enhance project at Armley Helping Hands has been for him.
You can read more ‘Stories from the front line’ about how individuals have benefitted from Enhance in our learning briefing 5 and learning briefing 9.
Enhance learning briefings
We are compiling and publishing valuable learning from the Enhance programme as we go along. You can read and download them here. All of them – and many more reports, toolkits and case studies – are available in the resources section of this site.
- Enhance learning briefing 1: Feedback on the process for applying for Enhance funding from Leeds Older People’s Forum (June 2022)
- Enhance learning briefing 2: Early reflections on cross-sector working between Third Sector organisations and Neighbourhood Teams in Leeds (July 2022)
- Enhance learning briefing 3: How are things going in the early stages of delivery? (August 2022)
- Enhance learning briefing 4: The cost of living crisis – the challenges and the support on offer (September 2022)
- Enhance learning briefing 5: Stories from the front line (October 2022)
- Enhance learning briefing 6: Leeds Public Health Winter messages (November 2022)
- Enhance Learning briefing 7: Practical ideas for better monitoring and evaluation (December 2022)
- Enhance learning briefing 8: Sharing success and considering a core offer (January 2023)
- Enhance learning briefing 9: Stories from the front line (February 2023)
- Enhance learning briefing 10: Stories from the front line (May 2023)
- Enhance learning briefing 11: Progress as Year 2 gets underway (July 2023)
- Enhance Learning Briefing 12: Cross-sector collaboration to improve health outcomes (August 2023)
- Enhance Learning Briefing 13: Stories from the frontline – People, Prevention, Partnership (October 2023)
- Enhance learning briefing 14: Review of the Enhance medication prompt pilot (November 2023)
- Enhance learning briefing 15: Review of the work with neighbourhood teams (November 2023)
- Enhance learning briefing 16: holistic, person-centred support (January 2024)
- Enhance learning briefing 16a: summary report – holistic, person-centred support (January 2024)
Answering your questions about Enhance
We believe that if one person or organisation voices a question, there will be others who would like to know the answer too. We will share questions about Enhance, and our answers, here, grouped into topics if appropriate.
Referrals
A delivery partner received a referral from a Neighbourhood Team for a patient who had not recently been discharged from hospital. Is this an appropriate referral?
Yes it is – people who haven’t necessarily been in hospital may have input from a Neighbourhood Team for a wide variety of reasons. The aim of Enhance is to reduce the workload of Neighbourhood Teams by bringing in input from the third sector. This work might also reduce admission to hospital.
If a delivery partner gets an inappropriate referral from a Neighbourhood Team, should they refuse the referral and pass it back to them for the Neighbourhood Team to refer again to a more appropriate Enhance provider? Or should the delivery partner themselves pass the inappropriate referral to a more suitable Enhance delivery partner?
Please refer it back to the Neighbourhood Team. This will help the Neighbourhood Team get to know which providers deliver what. But you can help them find the right one, if you know.
Evaluation questionnaires
What should we do if the questionnaire is too long to finish in one go?
It’s fine for a participant to complete it over a couple of sessions if necessary, or do it in their own time and hand it back when completed.
I’d feel awkward about asking some of the questions
LOPF can offer ‘Gathering sensitive data’ training and support. Email jessica@opforum.org.uk to register your interest.
What if, when completing the P3-CEQ (feedback) question, a participant tells me they’ve had a bad experience of coordinated care?
Please talk to them about it and try to understand the issues, then follow your organisation’s procedures if the participant wants to make a complaint. Please provide a summary of the issues, and the action that has been taken, to your LOPF contract manager, as this is valuable learning.
What do we do with the questionnaires once they are completed?
Please keep them securely at your office/home until Jessica asks for them.
Should I send ‘before’ and ‘after’ questionnaires together or separately?
When you send questionnaires please include all completed ones, whether ‘before’ or ‘after’. Don’t wait until you have an ‘after’ questionnaire for a participant to send the ‘before’.
Why is it called Unique Reference Number (URN) when it is mainly letters?
This is simply the name we used as part of the Time to Shine programme and it stuck.
Monitoring
I wanted to clarify the ‘Agency support services (e.g.care services)’ – does this include cleaning companies, befriending services, meals on wheels services or is it better to record these under ‘other’?
Agency services are public sector, private sector or social enterprise services, including personal care, care services, shopping services, cleaning, meals on wheels. Only include befriending if it’s a public, private sector or social enterprise service. Any support or service provided by the voluntary sector (e.g. befriending) should be ticked as voluntary sector.
Regarding the professional who takes responsibility for coordinating care across services – is this referring to the Enhance worker? If not, then who would this usually be?
This refers to a keyworker who has oversight of all aspects of a person’s care. This keyworker might be the Enhance worker but it is more likely to be a Neighbourhood Team member or a self-care coordinator.
I’m not sure which care plan is being referred to here? Who devises this?
This is the care plan that the keyworker pulls together and it would usually be led by Neighbourhood Teams or a Practice Nurse
Participants involved in more than one Enhance project
If a participant is involved in more than one Enhance project, which delivery partner should count that person in their monitoring?
Both delivery partners should count that participant, if both projects are providing Enhance support.
If a participant is involved in more than one Enhance project, which delivery partner should do the ‘before’ evaluation questionnaire with that person?
The delivery partner who will be providing short to medium term Enhance support to the participant should ask them to complete a questionnaire.
Key Enhance documents
Project updates
The latest articles about Enhance programme
Update: April 2024
Local women, International Day
Update: March 2024
Related resources
Reports and files relating to Enhance programme